AirPods Say Connected but Sound Coming from Phone A Troubleshooting Guide

AirPods Say Connected but Sound Coming from Phone: A Troubleshooting Guide

If you’re an Apple enthusiast, you likely own a pair of AirPods. These sleek, wireless earbuds have revolutionized the way we listen to music and make phone calls. But what do you do when your AirPods say they’re connected, but the sound is coming from your phone instead? It’s a frustrating issue, but fear not, as we’re here to provide you with a comprehensive troubleshooting guide.

Understanding the Problem: Airpods Say Connected but Sound Coming from Phone

Understanding the Problem Airpods Say Connected but Sound Coming from Phone

Before we dive into the solutions, it’s essential to understand the problem. When your AirPods claim to be connected but the sound is routed through your iPhone or other device, it can be caused by various factors. This issue can stem from a simple misconfiguration to more complex technical glitches. Let’s explore the common reasons behind this problem.

1. Bluetooth Connection Issues

One of the primary culprits for this problem is a Bluetooth connection glitch. AirPods rely on a seamless Bluetooth connection to function correctly. Any interruption or instability in this connection can result in sound issues.

2. Audio Output Settings

Your iPhone, iPad, or Mac has multiple audio output options. If your AirPods are not set as the default audio output, sound will come from your device’s speakers instead.

3. Firmware and Software Updates

Apple frequently releases updates to improve the performance and connectivity of its devices. Outdated firmware or software can lead to compatibility problems.

4. Individual App Settings

Some apps have their audio settings. If a specific app is directing sound to your phone, it might override your AirPods.

5. Hardware Problems

In rare cases, there may be hardware issues with your AirPods or the device you’re trying to connect them to.

Now that we’ve identified the potential causes, let’s dive into the solutions.

Troubleshooting Steps

Troubleshooting Steps

1. Reconnect Your AirPods

  • Go to your device’s Bluetooth settings.
  • Forget your AirPods and then reconnect them.
  • Ensure that they are the selected audio output.

2. Check Audio Output Settings

  • On your device, go to Settings > Bluetooth.
  • Tap on your AirPods and make sure they are selected as the audio output.

3. Update Firmware and Software

  • Ensure that your device’s software is up to date.
  • For AirPods, firmware updates are automatic but check if any manual updates are available.

4. App-Specific Settings

  • Within the problematic app, check for audio settings.
  • Select your AirPods as the audio output if available.

5. Reset Your AirPods

  • On your device, forget your AirPods from Bluetooth settings.
  • Place your AirPods in their case and close the lid.
  • Hold the setup button on the back of the case until the status light flashes amber.
  • Reconnect your AirPods to your device.

6. Test with Another Device

  • Try connecting your AirPods to another compatible device to rule out hardware issues.

7. Reach Out to Apple Support

If none of the above steps resolve the issue, it’s time to contact Apple Support for further assistance. They can guide you through more advanced troubleshooting or advise on potential hardware repair.


Experiencing the problem of “AirPods say connected but sound coming from the phone” can be exasperating, but it’s a challenge that can usually be resolved. By following the troubleshooting steps mentioned above, you can likely get your AirPods back to delivering the crisp, wireless audio experience you love. Remember to keep your devices up to date and be mindful of app-specific settings to ensure a seamless listening experience with your AirPods. And in those rare instances when all else fails, Apple Support is just a call away, ready to assist you in getting your AirPods back on track.

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Syed Humza Hussain is an IT student completing his degree in computer studies; He is working at Headphoneupdates as a Publishing Manager.

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